Shipping policy

We ship our products throughout France, the European Union,International and North America. Our goal is to offer you a pleasant shopping experience with fast and reliable delivery options.

1. Shipping to France

  • Delivery times: Orders are delivered within 2 to 5 working days from dispatch confirmation.
  • Delivery charges: Standard delivery charges are €0, as they are included in the current price.
  • Carriers: We use La Poste and Colissimo for deliveries within France.

2. Shipping within the European Union

  • Delivery times: Allow 5 to 10 working days for deliveries within the EU.
  • Carriers: We work with Colissimo International and reliable logistics partners for the EU.

3. International shipping (outside the EU)

  • Delivery times: Delivery times may vary between 10 and 20 working days, depending on destination.
  • Taxes and customs duties: Orders shipped outside the EU may be subject to customs duties or local taxes. These charges are at the buyer's expense and are not included in the order total.
  • Carriers: We select trusted international carriers to ensure prompt delivery.

4. Shipping to North America (USA and Canada)

  • Delivery times: For North America, delivery times are generally 10 to 15 working days.
  • Taxes and duties: North American customers may be subject to import duties and taxes. These charges are the responsibility of the buyer.
  • Carriers: We work with logistics partners specializing in deliveries to North America.

5. Order tracking

All orders are shipped with a tracking number, which will be sent to you by email once shipment has been confirmed. You will be able to track your order in real time.

6. Delivery problems

If you encounter a problem with the delivery of your order (delay, lost parcel, etc.), please contact us at yassb1kestar@gmail.com. We will do our best to resolve the situation as quickly as possible.

7. Processing times

Please note that all orders are processed within 1-3 working days before shipping. During periods of high demand, processing times may be slightly extended.

8. Delivery address

Please ensure that the delivery address provided at the time of ordering is correct. B1KESTAR cannot be held responsible for undelivered packages due to incorrect or incomplete addresses.